Crew change
Nine steps, one case file, continuous visibility for owners and manning agents.
A failed crew change costs a vessel day. Our agents take charge of the seafarer as they step off the aircraft and stay with them until the gangway — transfers, immigration, hotel and port clearance included.
Each step is timestamped and visible to the owner and the manning agent.
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Request received
Vessel, port, dates and crew list are recorded. A case reference is issued and an agent is assigned.
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Documentation checked
Passports, seaman books, visas, letters of guarantee and vaccination records are verified before anyone books a flight.
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Flight confirmed
Itineraries are cross-checked against the vessel's ETA. Connection times are reviewed for the rainy season.
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Airport assistance
An identifiable agent waits in the arrivals hall, tracks the flight and handles baggage.
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Immigration
Shore passes and entry formalities are completed with the authorities, with no informal arrangements.
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Road transfer
A WESTPORTS vehicle and driver take the crew to the hotel or directly to the port area.
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Port clearance
Access authorisations and port formalities are secured in advance, not on the morning itself.
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Vessel transfer
Boat transfer to the vessel at anchorage or escort to the gangway alongside.
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Onboard
Embarkation confirmed, off-signing crew collected, the case is closed with its full timeline.
Request a crew change
Operational answer within 2 working hours, 24/7 for emergencies.